Trips Terms of Service

Trips terms of service

By completing the Booking Form and paying for the trip in full you agree to the Terms of Service. We will reserve your trip on the basis of these Terms of Service. From the time we receive your payment, a contract exists between you and Passione Italiana.

Your details

Please check that each name on the Booking Form is exactly as stated on the relevant passport. Please also check that all information which appears on the Confirmation/Invoice or elsewhere is correct and complete. If it is not, please contact us immediately. However, if you delay in informing us of these, it may not be possible to correct them. You will be responsible for any costs incurred except where we made the mistake. We can only accept a booking if the lead name is a minimum of 18 years on or before the date of departure.


Prices advertised are correct at the time of publication, as per our Terms of Service. If the actual price goes up or down from the advertised price, we will not change what you have paid.


Payment for the trip can only be accepted in full. No deposit or instalment options or concessionary rates are available. We must receive your payment by the deadline set.


If you want to cancel your booking, you must inform us as soon as possible. Please note that there is no automatic entitlement to a refund. If you decide to terminate your trip early, you will be responsible for fully paying the resulting alternative arrangements you will make. We will cancel your booking from that moment. Therefore, we reserve the right not to pay any refund, compensation or other sum whatsoever in these cases.

If we cancel the tour

In the unlikely event we have to cancel a trip, in circumstances amounting to force majeure, we would refund everything you paid, excluding administration costs, as per our Terms of Service.

Minimum numbers

We regret we can only operate each of the trips if a sufficient number of people book them. If there is insufficient demand, we reserve the right to cancel the trip in question with reasonable notice.

Unexpected changes

We aim to provide your experience as advertised. Sometimes we do need to make changes and reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can. If there is any change to any of the details discussed at the time of booking and payment, we will notify you promptly of this.

Delays, strikes and closures

We cannot be held responsible for strikes, delays and unforeseen closures. We will plan for suitable alternatives wherever possible, so as not to overly disrupt your experience.

Our promise to you

We aim to be fair, reasonable and sympathetic in all our dealings with clients and to act always with integrity. The services we will provide are either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the trip you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). 

We have taken all reasonable care to make sure that efficient and reputable businesses provide all the services which make up your trip. We accept responsibility for all elements of a trip, except those in which the principle of force majeure prevails. Your rights are protected un these Terms of Service.


We will endeavour to deal with and resolve any complaints you might have on the trip, following our Terms of Service. If you wish to complain, please email: [email protected]

Personal injury

We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. Finally, we will not make any payment if your illness, injury or death was your own fault.

Special requests

If you have a special request, we will do our best to help, but we cannot guarantee it. Please explain your request at the time of booking in as much detail as possible. Unless and until specifically confirmed, all special requests are subject to availability. You will pay for any additional applicable cost prior to your departure.

Travel documents

You must ensure that you and your party have valid acceptable passports, provided any Advance Passenger Information (API) data and secured any appropriate travel documents required for your trip. You will pay all costs incurred in obtaining such documentation. The passport needs to be valid for six months beyond the date of the trip.

We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry or submit correct documentation or data.

Your health

You should check with your doctor in good time what vaccinations and other health precautions you require before departure. Prior to booking, you must tell us if you or any member of your party is unwell, infirm, disabled or has reduced mobility. You must give us full details (including any relevant requirements) at the same time.

If, in our reasonable opinion, your chosen trip is not suitable for your medical problem or disability, we reserve the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can cancel your booking.

Your behaviour

You must be responsible for the behaviour of yourself and your party. Therefore we reserve the right to refuse you as a customer or refuse to continue dealing with you if your behaviour is, in our reasonable opinion, inappropriate. This includes disruptive, upsetting or dangerous behaviour to yourself or anyone else or if you have caused or are likely to cause damage to property.

We will not pay any refund, compensation or any costs incurred by you if we have to terminate the trip arrangements due to your unacceptable behaviour. In this situation, we will have no further responsibility for you (including any return travel arrangements). In addition, you will be responsible for fully paying all damages occasioned by your behaviour.

Travel insurance

It is a requirement of booking that you have adequate holiday insurance. Cover for medical treatment, repatriation, loss of property and cancellation charges must be included. Insurance can be obtained from most insurance companies, banks, travel agencies and (in the UK) many retail outlets including Post Offices.

Managing expectations

As advertised, you must remember that the main focus of our trips is language learning. As such, our staff is solely comprised of professional, qualified and experienced teachers and does not directly include tour leaders, couriers or guides.


If you want to read our website Terms and Conditions, you can find them here.

Here, you can access our Privacy Policy.

And this is the link to the Learn Italian in Italy page.

If you are in the UK and want to complain to Trading Standards, follow this link: Trading Standards.

COVID-19 Section

Requirements for entry into Italy are complex and very detailed. The restrictions depend on the country of the traveller’s origin and the countries that the traveller may have spent time in prior to arrival in Italy. The Italian Ministry of Foreign Affairs has created a questionnaire so any traveller from any country can find the specific requirements that would apply to that travellers’ unique itinerary. The questionnaire can be found here.

Before embarking on a trip to Italy, make sure that your Region of destination has no further measures in place. Here you can find their websites. Useful contacts are available here.

While a COVID-19 vaccination is not mandatory for entry to Italy, proof of vaccination may facilitate exemptions from entry, test certificate, and quarantine requirements depending on the travel history. The vaccination certificate must prove successful completion of the vaccination cycle of one of the four vaccines approved by the European Medicines Agency: Comirnaty from Pfizer-BioNtech, Moderna, Vaxzevria, or Jansen (Johnson & Johnson). The vaccination certificate must show that at least 14 days have passed since the final dose. 

A combination of vaccines still counts as being fully vaccinated.

Relevant proof must be in Italian, English, French, or Spanish and can be presented in digital or printed formats.

During the COVID-19 pandemic, it is more important than ever to get travel insurance and check it provides sufficient cover. See the FCDO’s guidance on foreign travel insurance.

  • Travellers arriving from List C countries or who have stayed in or passed through List C countries in the 14 days prior to entering Italy are required to present a COVID-19 green certification/EU Digital COVID Certificate or another equivalent certificate (such as presenting equivalent proof of a negative test certificate, vaccination, or recovery) upon arrival. These certificates will indicate the traveller’s vaccination status or recovery from COVID-19, or a negative COVID-19 result on a rapid or molecular antigen test obtained by the traveller 48 hours prior to entry into Italy.
  • Travellers arriving from List D countries or travellers who have stayed in or passed through List D countries in the 14 days prior to entering Italy are required to present an EU green pass or equivalent certificate of complete vaccination with an EMA-authorised vaccine and a negative COVID-19 molecular or antigen test result obtained by the traveller 72 hours prior to entry in Italy.
  • Persons entering Italy from List E countries or travellers who have stayed in or passed through List E countries in the 14 days prior to entering Italy are required to present a certificate of negative COVID-19 molecular or antigen swab test performed within 72 hours prior to entry.
  • Travellers arriving from the United Kingdom and Northern Ireland (including Gibraltar, Isle of Man, Channel Islands, British bases on the island of Cyprus) are required to present an EU green pass or equivalent certificate of complete vaccination with an EMA-authorised vaccine and must present a document certifying that they have undergone a COVID-19 molecular or antigen test in the forty-eight (48) hours prior to arrival in Italy, with negative results.
  • Travellers from India, Brazil, Bangladesh, and Sri Lanka or travellers who have stayed in these countries in the 14 days prior to entering Italy are required to present a certificate for a negative COVID-19 molecular or antigen test carried out within 72 hours prior to entry.
  • Travellers from the EU Member States and the Schengen Area are required to present the COVID-19 green certification/EU Digital COVID Certificate to enter Italy.

All passengers are required to complete the Digital Passenger Locator Form (dPLF) before entering the country. In exceptional cases where the passenger lacks access to the required technology, they may complete a paper-based form.

Detailed information on the Digital Passenger Locator Form can be found here.

As of 6th August 2021, Italian Authorities have established the mandatory requirement of a “Green Pass” or EU Digital Covid Certificate or equivalent certificate recognized by the Italian Authorities, for any person aged 12 and above, in Italy, wishing to:

  • access any indoor dining services;
  • take part in public events, including cinemas, theatres and sporting events;
  • visit museums and other cultural institutions;
  • attend swimming pools, gyms, Spas, wellness and thermal centres, theme and amusement parks, cultural and leisure centres, casinos, gaming halls;
  • attend exhibitions, trade fairs, conferences and congresses.
  • board airplanes;
  • board ships and ferries for inter-regional transportation (not including ferry connections in the Strait of Messina);
  • boardHigh speed trains (such as Intercity or Frecce);
  • board Buses for inter-regional transportation;
  • board Chartered buses with driver.

Alternatively, travellers can provide a negative COVID-19 molecular PCR, recovery certificate or rapid antigen test result performed no more than 48 hours before entering a restaurant / museum, etc.

Baggage guidelines haven’t changed much since the pandemic started. The size and number of bags you can take with you have remained virtually unchanged. However, most airlines recommend that passengers check in and check in all baggage to keep the cabin as clean as possible.

If fully vaccinated, you must:

  • present to the carrier, or any other authorised person, a certificate of vaccination stating that the cycle of vaccination has been completed with an EMA-authorised vaccine or a EU Green Pass proving the same; 
  • take a molecular or antigenic test, carried out by means of a swab and with negative result, in the 48 hours before they arrive, even if you have been vaccinated.

In case of lack of the certification of if you are not fully vaccinated, you must: 

  • undergo a molecular or antigenic test, carried out by means of a swab and with negative result, in the 48 hours prior to entering Italy;
  • self-isolate for five (5) days, activating local health surveillance procedures by informing Local Health Authorities;
  • get tested again, upon completing the prescribed self-isolation.

Border Officers in Italy may always request that you fill out a paper-based self-statement upon arrival.

If you test positive, you are not allowed to travel by commercial means and you are subject to local quarantine procedures and containment measures. These procedures apply also to those who are identified as “contacts” by local health authorities, depending on local rules and regulations. Travellers who test positive to Covid-19 and their contacts, as defined by local authorities, must follow local rules on quarantine and movement restrictions.

During your stay in Italy, even if you fall into one of the categories above, should any flu-like symptoms compatible with COVID-19 arise, you must report it immediately to the local Health Authority, by calling dedicated local numbers. While waiting for further Health Authority decisions, you must put yourself in self-isolation.

The mandatory use of masks in all outdoor spaces where social distancing is not possible, and whilst indoors. Children under the age of 6 do not need to wear a mask. You should pay close attention to signage when travelling and carry a mask with you at all times. Masks are mandatory at all times in yellow zones.

Social distancing of one metre must be observed and gatherings should be avoided

Museums and exhibits should be pre-booked at least one day in advance.

If you are tested and the result is positive, you must self-isolate in your accommodation and call your regional hotline.