Refunds and Returns Policy

Refunds and returns

Overview

Thanks for shopping at Passione Italiana. We pride ourselves in the quality of all our products including our courses, webinars, private lessons, and all our merchandise. 
The vast majority of the products we offer is made by us. In other words, we plan, organise and manage the courses, lessons and webinars. For the merchandise we offer we use an external company. We design the products and they print them for you. (You can find more information on this in the section of this page called ‘Merchandise’. 
 
If you are not entirely satisfied with your purchase, we’re here to help.

Our refunds and returns policy lasts 30 calendar days from the purchase date. You have 30 calendar days to request a refund since the purchase date. If 30 or more days have passed since your purchase, we can’t offer you a full refund or exchange. When purchasing one of our products  you are agreeing to our Terms and Conditions. At the point of purchase, your personal data is processed in accordance with our Privacy Policy. Please make sure you keep the receipt / proof of purchase safe as you’ll need this to request a refund. 

Non-returnable items include:

  • Downloadable booklets
  • Webinars & Virtual Tours
  • Vouchers
  • Group online courses

Refunds

When purchasing one of our products (webinars, downloadable booklets, group online courses) you are agreeing to our Terms and Conditions

When you purchase one of our products, there is no direct entitlement to a refund. In exceptional circumstances we may consider offering a refund or voucher if you are able to present the necessary evidence i.e. that you have purchased two items of the same product in error, for example. Vouchers do not expire and can be used to purchase any product on the Passione Italiana website – you are not obliged to purchase the same kind of item again.

If you want to request a refund, please contact us directly on info@passione-italiana.com.

Merchandise

To sell our merchandise (t-shirts, hoodies, mugs, etc) we use an external platform called TeeSpring.com.

We only design and place our products on this platform to be able to offer them worldwide to our customers. We also market our products and reserve the right to offer discount codes on all the products offered via TeeSpring, however order processing and fulfilment is all managed wholly by TeeSpring. When you purchase one of our products, you are doing so directly on the teeSpring platform / website. If you are not satisfied with the product(s) you purchased on TeeSpring and need to request a return or a refund, please contact them directly. You do not need to inform us at Passione Italiana that you have requested a return/refund.

To complete your return, they will require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Online group courses

When you purchase one of our online group courses, we will refund your course fee if (i) the course you enrolled on did not reach minimum numbers or (ii) if, upon checking your mandatory Italian test, we decide that the course you enrolled on is not suitable for you. In this instance, we will first try to offer you a suitable alternative. If this is not available, then you will receive a full refund.

We do not offer pro rata discounts if you enrol late.

Need help?

Contact us at info@passione-italiana.com for questions related to refunds and returns.

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