Refunds and Returns Policy

Overview

Thanks for shopping at Passione Italiana. We pride ourselves in the quality of all our products including our courses, webinars, private lessons, and all our merchandise. The vast majority of the products we offer is made by us. In other words, we plan, organise and manage the courses, lessons and webinars. For the merchandise we offer we use an external company. We design the products and they print them for you. (You can find more information on this in the section of this page called ‘Merchandise’.)

If you are not entirely satisfied with your purchase, we’re here to help. Please read the terms of our refunds and returns policy carefully.

Because our core offerings consist of bespoke digital content, live events, and limited-capacity courses, all sales are generally final. However, if you experience an exceptional issue (such as an accidental duplicate purchase), you must contact us within 30 calendar days of the transaction date for review. When purchasing one of our products you are agreeing to our Terms and Conditions. At the point of purchase, your personal data is processed in accordance with our Privacy Policy. Please make sure you keep the receipt / proof of purchase safe as you’ll need this to request a refund.

Non-returnable items include:

Downloadable digital products & booklets
Webinars, masterclasses & virtual tours
Gift vouchers
Group online courses (except where cancelled by Passione Italiana)
Completed or late-cancelled private lessons
Passione Italiana App subscription periods already billed

Refunds

When you purchase one of our products, there is no direct entitlement to a refund. In exceptional circumstances we may consider offering refunds or vouchers if you are able to present the necessary evidence i.e. that you have purchased two items of the same product in error, for example. Vouchers do not expire and can be used to purchase any product on the Passione Italiana website – you are not obliged to purchase the same kind of item again.

If you want to request a refund, please contact us directly on info@passione-italiana.com.

Merchandise

To sell our merchandise (t-shirts, hoodies, mugs, etc) we use an external platform called TeeSpring.com.

We only design and place our products on this platform to be able to offer them worldwide to our customers. We also market our products and reserve the right to offer discount codes on all the products offered via TeeSpring, however order processing and fulfilment is all managed wholly by TeeSpring. When you purchase one of our products, you are doing so directly on the teeSpring platform / website. If you are not satisfied with the product(s) you purchased on TeeSpring and need to request a return or a refund, please contact them directly. You do not need to inform us at Passione Italiana that you have requested a return/refund.

All physical merchandise is printed, fulfilled, and shipped directly by TeeSpring (Spring). Order processing, damaged items, returns, and refunds are subject entirely to TeeSpring’s policies. If you have an issue with a merchandise order, please submit your request directly via your TeeSpring order confirmation email.

Online group courses

When you purchase one of our online group courses, we will refund your course fee if (i) the course you enrolled on did not reach minimum numbers or (ii) if, upon checking your mandatory Italian test, we decide that the course you enrolled on is not suitable for you. In this instance, we will first try to offer you a suitable alternative. If this is not available, then you will receive a full refund.

We do not offer pro rata discounts if you enrol late.

Passione Italiana App Subscriptions

New users receive a 7-day free trial. To avoid being charged, you must cancel at least 24 hours before the trial ends.

For subscriptions purchased through the Apple App Store or Google Play Store, billing, renewals, and refund requests are managed exclusively through your Apple or Google account settings according to their store policies.
For subscriptions purchased directly on our website, you can cancel renewal anytime in your account dashboard. Past subscription fees are non-refundable.

Private Lessons Cancellation & Rescheduling

To reschedule or cancel a private lesson without charge, you must give your teacher or Passione Italiana at least 24 hours’ notice in advance. Cancellations made with less than 24 hours’ notice, or missed lessons (no-shows), are non-refundable and will be forfeited in full.